Sizing & resizing
Resizing Policy
Guidance on fit, complimentary resizing, and the pieces that typically cannot be adjusted.
One complimentary resize within the first year on eligible engagement rings and standard wedding bands.
Not all rings are resizable, including eternity bands and many custom men’s rings.
Third-party resizing or repair voids the full warranty.
Fit guidance
For the most accurate fit, Fifth Alloy recommends professional sizing with a local jeweler before production. An at-home metal ring sizer is also available for clients who want a reference before ordering.
Complimentary resizing
- One complimentary resize is available within the first year on eligible engagement rings and standard wedding bands.
- Insured shipping is covered both ways for that resize service.
Resizing limits
- Eternity bands and many custom men’s rings typically cannot be resized.
- Some other styles may have adjustment limits depending on the design, stone layout, or structure.
- If resizing is not advisable, alternative fit options can be reviewed case by case.
Outside work
Third-party resizing or repair voids the full warranty.
Support directory
Shipping Policy
Production timing, insured shipping, and delivery issue guidance.
Returns Policy
Return eligibility, labels, fees, and non-returnable categories.
Resizing Policy
Sizing guidance, complimentary resize coverage, and exclusions.
Warranty & Repairs
Craftsmanship warranty details and repair request guidance.
International Orders
Request-based international quoting, duties, and final-sale note.
Care & Maintenance
Cleaning, wear guidance, storage, and material-specific care.
Privacy Policy
Native Shopify privacy policy with factual checkout/privacy notes.
Terms of Service
Native Shopify terms plus references to the support policies above.
Repurpose Jewelry
Evaluation and redesign guidance for heirloom stones and existing jewelry.
FAQ
A concise overview with direct links into each support topic.