International
International Orders
International orders are handled by request so timing, carrier options, and landed costs can be quoted clearly.
International orders are available by request only and quoted case by case.
Duties, taxes, and transit options are confirmed before shipment.
International sales are final.
How international orders work
International orders are handled by request rather than through automatic checkout. This keeps routing, insurance, duties, and delivery timing clear before an order is finalized.
- Share your location and the item or project details for a custom quote.
- Shipping options, duties, taxes, and transit timing are confirmed before shipment.
- Availability depends on destination and shipment value.
International sales
All international sales are final.
Support directory
Shipping Policy
Production timing, insured shipping, and delivery issue guidance.
Returns Policy
Return eligibility, labels, fees, and non-returnable categories.
Resizing Policy
Sizing guidance, complimentary resize coverage, and exclusions.
Warranty & Repairs
Craftsmanship warranty details and repair request guidance.
International Orders
Request-based international quoting, duties, and final-sale note.
Care & Maintenance
Cleaning, wear guidance, storage, and material-specific care.
Privacy Policy
Native Shopify privacy policy with factual checkout/privacy notes.
Terms of Service
Native Shopify terms plus references to the support policies above.
Repurpose Jewelry
Evaluation and redesign guidance for heirloom stones and existing jewelry.
FAQ
A concise overview with direct links into each support topic.