Jewelry care
Care & Maintenance
A simple reference for cleaning, storage, everyday wear, and when to ask for guidance.
Clean with mild soap, warm water, and a soft brush.
Avoid harsh chemicals, hard impact, and abrasive surfaces.
Reach out if you want care guidance for a specific material or finish.
Routine care
Fine jewelry benefits from regular, gentle care. Clean pieces with mild soap, warm water, and a soft brush, then dry with a soft cloth.
Daily wear guidance
- Avoid hard impact, harsh chemicals, and abrasive surfaces.
- Remove pieces when a situation could expose them to heavy wear, friction, or residue.
- Store jewelry carefully when it is not being worn.
Material-specific care
Some materials, stones, and finishes require more specific care. If you are unsure, reach out and Fifth Alloy will guide you.
Support directory
Shipping Policy
Production timing, insured shipping, and delivery issue guidance.
Returns Policy
Return eligibility, labels, fees, and non-returnable categories.
Resizing Policy
Sizing guidance, complimentary resize coverage, and exclusions.
Warranty & Repairs
Craftsmanship warranty details and repair request guidance.
International Orders
Request-based international quoting, duties, and final-sale note.
Care & Maintenance
Cleaning, wear guidance, storage, and material-specific care.
Privacy Policy
Native Shopify privacy policy with factual checkout/privacy notes.
Terms of Service
Native Shopify terms plus references to the support policies above.
Repurpose Jewelry
Evaluation and redesign guidance for heirloom stones and existing jewelry.
FAQ
A concise overview with direct links into each support topic.